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  Live & On-Demand (2 options available)

Start Date :  January 16, 2019
There are several new forms and updates to existing forms for 2019. While some of the new and updated forms are related to compliance with new laws, while others are the direct result of member suggestions.

Learn about all the new and updated forms for 2019, including:

• Response to Defective Notice of Intent to Vacate (new) & Acknowledgement of Resident(s) Thirty-Day Notice of Intent to Vacate (update)
• Notice of Expiration and Non-Binding Proposal for Renewal (new - replaces Notice of Non-Renewal of Lease & Notice of Offer to Renew Lease)
• Flood Hazard Notification (new)
• Application (update), Notice of Denial to Rent (update), Notice of Denial of Application of Guarantor (update), Notice of Conditional Acceptance (update) & Certification to Investigative Consumer Reporting Agency (new) 
• Extension Agreement (update – formerly Extension of Termination Date)
• Third Party Payor Agreement (update) & Guarantee of Rental Agreement (update)
• Three-Day Notice to Pay Rent or Quit (update)m Three-Day Notice to Conditions and/or Covenants or Quit (update) & Three-Day Notice to Conditions and/or Covenants or Quit - Monetary Breach (update)
• Notice of Change in Landlord, Management, and/or Agent for Service of Process (update)
• 24 Hour Notice of Entry (update)
• Water Conservation Addendum (update)
• Rental Applicant Reference Form (update)
• Parking/Garage Addendum (instructions only)

This webinar will not address changes made to the 2019 Rental/Lease Agreement. The webinar which covers changes to the 2019 Rental/Lease Agreement can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

There are several new forms and updates to existing forms for 2019. While some of the new and updated forms are related to compliance with new laws, while others are the direct result of member suggestions.

Learn about all the new and updated forms for 2019, including:

• Response to Defective Notice of Intent to Vacate (new) & Acknowledgement of Resident(s) Thirty-Day Notice of Intent to Vacate (update)
• Notice of Expiration and Non-Binding Proposal for Renewal (new - replaces Notice of Non-Renewal of Lease & Notice of Offer to Renew Lease)
• Flood Hazard Notification (new)
• Application (update), Notice of Denial to Rent (update), Notice of Denial of Application of Guarantor (update), Notice of Conditional Acceptance (update) & Certification to Investigative Consumer Reporting Agency (new) 
• Extension Agreement (update – formerly Extension of Termination Date)
• Third Party Payor Agreement (update) & Guarantee of Rental Agreement (update)
• Three-Day Notice to Pay Rent or Quit (update)m Three-Day Notice to Conditions and/or Covenants or Quit (update) & Three-Day Notice to Conditions and/or Covenants or Quit - Monetary Breach (update)
• Notice of Change in Landlord, Management, and/or Agent for Service of Process (update)
• 24 Hour Notice of Entry (update)
• Water Conservation Addendum (update)
• Rental Applicant Reference Form (update)
• Parking/Garage Addendum (instructions only)

This webinar will not address changes made to the 2019 Rental/Lease Agreement. The webinar which covers changes to the 2019 Rental/Lease Agreement can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

When: Wednesday, January 16, 2019
Time: 10:00 a.m. - 11:00 a.m.
Cost: $49 Member or $89 Non-Member

Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

  LIVE Webinar Only

Start Date :  January 16, 2019
There are several new forms and updates to existing forms for 2019. While some of the new and updated forms are related to compliance with new laws, while others are the direct result of member suggestions.

Learn about all the new and updated forms for 2019, including:

• Response to Defective Notice of Intent to Vacate (new) & Acknowledgement of Resident(s) Thirty-Day Notice of Intent to Vacate (update)
• Notice of Expiration and Non-Binding Proposal for Renewal (new - replaces Notice of Non-Renewal of Lease & Notice of Offer to Renew Lease)
• Flood Hazard Notification (new)
• Application (update), Notice of Denial to Rent (update), Notice of Denial of Application of Guarantor (update), Notice of Conditional Acceptance (update) & Certification to Investigative Consumer Reporting Agency (new) 
• Extension Agreement (update – formerly Extension of Termination Date)
• Third Party Payor Agreement (update) & Guarantee of Rental Agreement (update)
• Three-Day Notice to Pay Rent or Quit (update)m Three-Day Notice to Conditions and/or Covenants or Quit (update) & Three-Day Notice to Conditions and/or Covenants or Quit - Monetary Breach (update)
• Notice of Change in Landlord, Management, and/or Agent for Service of Process (update)
• 24 Hour Notice of Entry (update)
• Water Conservation Addendum (update)
• Rental Applicant Reference Form (update)
• Parking/Garage Addendum (instructions only)

This webinar will not address changes made to the 2019 Rental/Lease Agreement. The webinar which covers changes to the 2019 Rental/Lease Agreement can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

When: Wednesday, January 16, 2019
Time: 10:00 a.m. - 11:00 a.m.
Cost: $39 Member or $79 Non-Member

Qualifies for 1 unit CCRM Continuing Education Credit

 
Standard Price

$79.00

Discounted Price

$39.00

  Live & On-Demand (2 options available)

Start Date :  January 23, 2019
The 2019 Rental/Lease Agreements have been updated to help make them easier to use and understand, and to comply with new laws. This recorded webinar provides a paragraph-by-paragraph explanation of the entire CAA Rental/Lease Agreement, including the provisions that were changed for 2018:

The Rental/Lease Agreement is at the heart of the landlord-tenant relationship, so it’s crucial that you understand what provisions are included and what they mean.

This webinar will not cover changes to forms other than the 2019 Rental/Lease Agreement. The webinar which covers new forms and updates to existing forms can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

The 2019 Rental/Lease Agreements have been updated to help make them easier to use and understand, and to comply with new laws. This webinar provides a paragraph-by-paragraph explanation of the entire CAA Rental/Lease Agreement, including the provisions that were changed for 2018.

The Rental/Lease Agreement is at the heart of the landlord-tenant relationship, so it’s crucial that you understand what provisions are included and what they mean.

This webinar will not cover changes to forms other than the Rental/Lease Agreement. The webinar which covers new forms and updates to existing forms can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

When: Wednesday, January 23, 2019
Time: 10:00 a.m. - 11:00 a.m.
Cost: $49 Member or $89 Non-Member

Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

  LIVE Webinar Only

Start Date :  January 23, 2019
The 2019 Rental/Lease Agreements been updated to help make them easier to use and understand, and to comply with new laws. This webinar provides a paragraph-by-paragraph explanation of the entire CAA Rental/Lease Agreement, including the provisions that were changed for 2018:

The Rental/Lease Agreement is at the heart of the landlord-tenant relationship, so it’s crucial that you understand what provisions are included and what they mean.

This webinar will not cover changes to forms other than the 2019 Rental/Lease Agreement. The webinar which covers new forms and updates to existing forms can be found here.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Whitney Prout, CAA Policy and Compliance Counsel

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

When: Wednesday, January 23, 2019
Time: 10:00 a.m. - 11:00 a.m.
Cost: $39 Member or $79 Non-Member

Qualifies for 1 unit CCRM Continuing Education Credit

 
Standard Price

$79.00

Discounted Price

$39.00

  On-Demand

Start Date :  September 06, 2018
Handling applications is a fundamental part of every rental housing provider’s business operation. The application process is the first interaction you will have with your new tenant, and it sets the tone for the rest of the landlord-tenant relationship. Parts of the application process are also strictly regulated, and there are many potential fair housing issues that can arise. As a result, it’s crucial that your policies and procedures for the application process are carefully considered and consistently applied.

This webinar will cover the different steps in the application process with information about legal compliance information and best practices, including:

• How to handle multiple applications for the same unit
• Procedures when there are co-applicants
• Complying with screening fee laws
• Holding deposits
• Accepting and denying applications
• Using CAA forms in the application process

Speakers:
Heidi Palutke, VP, Compliance & Education - California Apartment Association
Whitney Prout, CAA Policy & Compliance Counsel - California Apartment Association

Qualifies for 1 unit CCRM Continuing Education Credit

Note: This webinar is one part of CAA’s three-part Beginning the Tenancy series. While it may be taken as a standalone class, CAA recommends taking the entire series to get a more complete picture of the application and screening process. 
Standard Price

$89.00

Discounted Price

$49.00

The Asbestos Class III Refresher is to be taken every year after your initial 2-day class III course. You will have needed to complete the initial course in order to take this refresher. You will also need to make sure you obtain an updated fit-test on your respirator after you finish the on-line class. The training is required by all employees who perform maintenance work that disturb or has the potential to disturb asbestos.

 
Course overview:
  • History & Background information
  • What is asbestos
  • Materials and Classifications of asbestos
  • Why use asbestos in our products
  • What is the concern with asbestos
  • Asbestos worker Classification
  • Sampling & Reports
  • Health effects of asbestos
  • Respirators
  • Regulations
 
Prerequisite: 16 hour Asbestos two-day competent level Class III Course and/or current annual refresher.
Online class time is approx. 2 hours
Standard Price

$149.00

Discounted Price

$99.00

Bedbugs have fast become the number one pest challenge for multi-unit rental housing properties. In this multi-part webinar, you’ll learn why there has been bug resurgence and what that means for rental housing owners and managers. 
 
A board-certified entomologist will provide insight about bedbug biology and identification, bites and symptoms, and prevention and control measures.
 
A licensed pest control operator will explain how to tell bedbugs apart from other pests, the pros and cons of different bedbug treatment options, as well as information about how to properly prepare for treatments.
 
CAA legal counsel will also provide an overview of new legal requirements property owners are subject to related to bedbugs, and the CAA forms to help you comply.
 
This course will include coverage of the following topics: 
  • How to identify a bedbug infestation
  • Why bedbugs are challenging to control
  • How bedbug infestations start
  • Treatment options for eradicating bedbugs
  • Who is responsible treating infestations
  • Mandatory bedbug disclosures
  • CAA bedbug forms

Qualifies for 2 Units of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$59.00

  On-Demand 

Start Date :  June 12, 2018
Beginning the Tenancy Summer Series Webinars include:

Developing Screening Criteria - On-Demand

Using Tenant Screening Reports - On-Demand

Application Logistics - On-Demand

Series price: $118 Member/$214 Non-Member - 20% discount reflected in series price.

Qualifies for 3 units CCRM Continuing Education Credit
 
Standard Price

$214.00

Discounted Price

$118.00

  

Full Series Registration and Price includes all 9 CCRM required modules and final exam.



Start Date :  October 09, 2018
On the first of next month, a young family is moving into your apartment community. The new residents are scrambling to prepare: They’ve rented a moving van, arranged to turn off the cable and have begun boxing up their family treasures. When move-in day arrives, they’ll be ready. Make sure you and your team will be ready, too, by taking The Move in Process, Rent Collections and Notices.

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

Successfully interact with people and learn how to handle residents' requests and special issues for the disabled on-site. Terminating tenancy, identifying normal wear and tear as opposed to damages, and dealing with security deposits will be reviewed in addition to recognizing how an agreement can be terminated and understanding the eviction process.

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

When a star employee gets promoted to a supervisory position, it’s exhilarating – but it can be intimidating, too. The newly minted supervisor has a great career opportunity, but without the right people skills and organizational know-how, she and her direct reports can fall short. Professional Skills for Supervisors helps head off this scenario.

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

Without proper upkeep, a rental unit loses its luster, and before long, its ability to attract and retain tenants. It makes more sense to keep your properties shipshape. Brush up on best practices with the California Apartment Association’s class "Maintenance Management: Maintaining a Property."

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

For better or worse, California has a litigious business environment – and the rental housing industry is no exception. If you don’t play by the rules, you’ll eventually end up in court. Ignorance, by the way, won’t get you far with the judge. Luckily, those in the rental housing business have the California Apartment Association’s help becoming versed in the law. With this course, learn to protect your investment in property, and count yourself among the savvy when it comes to liability and risk management.

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

Ever scratch your head and wonder: Where’d the money go? Without a budget, it’s bound to happen. And to succeed in the rental housing business, you can’t be foggy with the numbers. This course, PMR106, teaches the benefits of a budget, how to develop one and the resources you’ll need. Familiarize yourself with various types of budgets, the differences between operating and capital expenses, and the software and templates to help you succeed.

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

Let’s face it. Landlords often get a bad rap. Tired of it? Help debunk the stereotype by adopting and implementing a code of ethics. It keeps you out of trouble, fosters good relations with tenants and business partners and gives you the peace of mind that comes with doing things right. In this class, PMR108, you'll review CAA's "Code of Ethics," "Code for Equal Housing Opportunity," and a "Residents' Bill of Rights."

Qualifies for 3 Units of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$69.00

Standard Price

$89.00

Discounted Price

$69.00

This is a recording of our Webinar on March 31, 2016.  This webinar covered timing of the applicant or tenant’s request, documentation of the request, verification of the disability and need for the animal, types and breeds of assistive animals, reasonable rules for the tenant and animal.  It also includes answers to attendees questions about fair housing issues related to assistive animals.  

Qualifies for 1 unit of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

  Application fee for CCRM Certification payable upon completion of the full CCRM series of courses and passing the final exam.

Standard Price

$75.00

  Application fee for CCRM Re-Certification payable upon completion of the 12 Continuing Education Credit. 

Standard Price

$75.00

  On-Demand Full Series Registration and Price includes all 9 CCRM required modules and final exam.

The California Certified Residential Manager (CCRM) series of courses has been approved by experts throughout the industry. The series provides comprehensive training specific to the laws and regulations of California. When you complete the CCRM certification program, you will have the skills necessary to efficiently and effectively manage rental property and be an asset to any employer.

* This is for all nine (9) California Certified Residential Manager (CCRM) Required Courses including the final exam.

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Standard Price

$799.00

Discounted Price

$599.00

CCRM Final Exam - available after completion of all nine property management courses. 

* This exam is a California Certified Residential Manager (CCRM) Certificate Requirement
Standard Price

$89.00

Discounted Price

$49.00

  On-Demand

Start Date :  April 20, 2018
In November 2017 the San Jose City Council voted to replace the City’s nearly forty-year-old rent control law with a new rent control ordinance. The new Apartment Rent Ordinance (ARO) took effect on December 29, 2017. The new ARO retained the 5% annual rent increase previously permitted, but also adopted many new requirements.

In May 2017, the San Jose City Council also adopted new eviction protections, called the Tenant Protection Ordinance (TPO), which apply to all rent-controlled units in San Jose (and some non-rent-controlled units).

This recorded webinar will address the key information rental housing providers in San Jose need to know about the new ARO and TPO, including: 

• Types of permitted rent increases
• Rent increases that require pre-approval from the City
• Limits on fees and charges
• Notices required by law
• Requirements for tenant buyout agreements
• Eviction protections
 
Speaker: 
Jessica Weisman - Managing Partner of Client Education, Kimball Tirey & St. John LLP
As Managing Partner of Client Education, Jessica advises and counsels owners and management companies in a variety of areas, including landlord/tenant matters, unlawful detainers for residential and commercial properties, transactional matters, and small claims preparation and defense. Jessica regularly assists clients with rent control questions and concerns.

Qualifies for 1 unit CCRM Continuing Education Credit

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Standard Price

$89.00

Discounted Price

$49.00

  

On-Demand -  This class is Sacramento Specific



Start Date :  July 31, 2018
This course satisfies the certification requirement under Sacramento County's Rental Housing Inspection Program ordinance for both single-family and multifamily residential rentals. It also benefits all rental owners and managers by providing information on industry best practices for property inspections.

Inspection is an essential part of property management operations. This course explains the details of the ordinance. Documentation of property condition is required for disposition of security deposits, compliance with mandatory inspection ordinance, and assurance of safe and habitable living conditions for your residents.

What you will learn: 

•Industry Best practices for Interior and Exterior Inspections.
•Increased Property Value by Preventing of Deferred Maintenance.
•Improved Risk Management Practices.
•Improved Resident Retention.

Speakers:
Jane McGinnis, Property Management Instructor, California Apartment Association
Heidi Palutke, Vice President Compliance and Education, California Apartment Association

Qualifies for 2 units CCRM Continuing Education Credit
Estimated course length: 2 hrs. 

Re-certification is required every five years.
 
Standard Price

$89.00

Discounted Price

$59.00

  LIVE Webinar

Start Date :  December 18, 2018
All rental units within the unincorporated areas of the County of Sacramento are subject to a rental inspection ordinance. The ordinance requires anyone who is inspecting a rental property on behalf of the property owner to be certified through a County-approved certification course.

This webinar satisfies the certification requirement under Sacramento County’s Rental Housing Inspection Program ordinance for both single-family and multifamily residential rentals. It also benefits all rental owners and managers by providing information on industry best practices for property inspections.

Inspection is an essential part of property management operations. This webinar explains the details of the ordinance. Documentation of property condition is required for disposition of security deposits, compliance with mandatory inspection ordinance, and assurance of safe and habitable living conditions for your residents.

A certificate of completion will be provided after attending the 2-hour webinar. The webinar explains the details of the ordinance, including registration requirements, fees, exemptions, who may conduct inspections, what must be inspected, when inspection must be performed, the require forms to complete, and how the ordinance will be enforced.

Presenters: 

Heidi Palutke, CAA Vice President, Compliance and Education
Jane McGinnis, Property Management Instructor

*Note: Due to the amount of content in this course, there will not be a question and answer period at the end of the webinar.

When: Tuesday, December 18, 2018
Time: 10:00 a.m. - 12:00 p.m.
Cost: $59 Member or $89 Non-Member

Qualifies for 2 units CCRM Continuing Education Credit


 
Standard Price

$89.00

Discounted Price

$59.00

  On-Demand Only

Start Date :  November 15, 2018
It’s human nature to have conflicts and it can arise for any number of reasons with tenants, coworkers, supervisors and employees. Learn effective conflict management skills from both a psychiatrist and attorney as they discuss sources of conflict, techniques on becoming more self-perceptive and socially aware, and how to effectively resolve conflicts with different personality types.

Speakers:

Puneet Singh, Managing Partner, PKS Law Group, P.C.
Puneet Singh received her Juris Doctorate from the University of San Francisco School of Law and was admitted to the State and Federal Bars in 2001. She is the founder and Managing Partner at
PKS Law Group, P.C. Her experience includes counseling the largest property management firms in the nation as well as smaller portfolio owners on their real estate needs. Ms. Singh has extensive knowledge in fair housing, post foreclosure evictions, property management, and unlawful detainer law and litigation. 

Dr. Prithpal Singh, MD
Dr. Singh completed her undergraduate studies at The University of California Davis from which she graduated with honors (Bachelor of Science in Physiology, and Bachelor of Science in Psychology). She next earned her medical degree at The University of California Irvine - College of Medicine, where she went on to complete her residency in General Psychiatry, followed by a fellowship in Child and Adolescent Psychiatry. Since graduating from fellowship in 2005, Dr. Singh has held a private practice and works at various clinics in Los Angeles, Orange, and Riverside Counties.

Qualifies for 1 unit CCRM Continuing Education Credit

Note: This webinar is one part of CAA’s three-part Beginning the Tenancy series. While it may be taken as a standalone class, CAA recommends taking the entire series to get a more complete picture of the application and screening process. 
Standard Price

$89.00

Discounted Price

$49.00

In today’s political climate, all communities are vulnerable to rent control, which has emerged as a popular approach to address rising rents. In 2016 and 2017, CAA fought rent control ballot measures in seven Northern California cities. While CAA defeated rent control in most jurisdictions, rent control won passage in two cities. Efforts are now underway to place rent control before voters in several cities in both Northern and Southern California.

With this rising threat of rent control, California’s state law limiting rent control, the Costa-Hawkins Act, is more important than ever. The Costa-Hawkins Act protects property owners of all sizes from radical, local rent control measures.

Speakers: 
Debra Carlton, CAA Senior Vice President, Public Affairs
Whitney Prout, CAA Policy & Compliance Counsel

This recorded webinar will address the key features of rent control ordinances and how they affect rental housing owners, as well as how the Costa-Hawkins Act protects rental housing owners from the most extreme forms of rent control.

Qualifies for 1 unit of CCRM Continuing Education Credit
Standard Price

$20.00

Discounted Price

$10.00

  On-Demand

Start Date :  June 12, 2018
Developing appropriate screening criteria is critical for all rental housing providers. A rental housing provider who establishes appropriate screening criteria should find, more often than not, that they end up with tenants who pay rent on time and who adhere to house rules and policies. Consistent application of lawful screening criteria, including renting to the first applicant who qualifies, will also help protect against claims of discrimination.

This webinar will discuss the categories of information that should and should not be considered as part of the tenant screening process, and the types of policies rental housing providers should have in place to deal with common issues in the screening process, including:

• Setting an appropriate income standard
• Considerations for credit requirements
• Evaluating rental history
• Avoiding criteria that violate fair housing laws

Speaker: Puneet Singh, Managing Partner at PKS Law Group
Puneet Singh is a Managing Partner at PKS Law Group. Ms. Singh received her Juris Doctorate from the University of San Francisco School of Law and was admitted to the State and Federal Bars in 2001. For fifteen years she served as a Managing Partner of the Northern California offices of a statewide real estate law firm with over 200 employees. Her experience includes counseling the largest property management firms in the nation as well as smaller portfolio owners on their real estate needs. Ms. Singh has extensive knowledge in fair housing, post foreclosure evictions, property management, and unlawful detainer law and litigation.

Moderator: Whitney Prout, CAA Policy & Compliance Counsel

Qualifies for 1 unit CCRM Continuing Education Credit

Note: This webinar is one part of CAA’s three-part Beginning the Tenancy series. While it may be taken as a standalone class, CAA recommends taking the entire series to get a more complete picture of the application and screening process. 
Standard Price

$89.00

Discounted Price

$49.00

Do you know what you would do is there was an apartment fire or disaster in your multi-unit apartment?  As the apartment manager, your role is critical to the support of your apartment tenants and fire first responders.  This webinar will review the needs of first responders immediately following a disaster at your multi-unit apartment and how you can best prepare your apartment for an emergency event.  We will also review the resources available to your apartment tenants and how to get connected to those resources. 
 
Presenters: Rocque Yballa, and Denise Gluhan from County of Santa Clara and County of San Mateo Central Fire Department, Al Mallamo from the American Red Cross, and David Fernandez and Trisha Howard from the County of Santa Clara and County of San Mateo Human Services Agency will share their experience and lessons learned with examples from real disaster incidents.

Qualifies for 1 Unit of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$49.00

  On-Demand

Start Date :  April 28, 2017

To commemorate this year’s fair housing month, we are creating a special opportunity to chat to with Attorneys all about Fair Housing topics.

Topics included: Assistive animals, hoarding, occupancy standards, rules regarding children, marijuana, Section 8, criminal background checks, immigration status

Speakers:

  • Clifford E. Fried is a Bay Area attorney with expertise in landlord-tenant law, difficult evictions and rent control.  He has processed over 10,000 evictions in his career and has authored hundreds of articles on landlording. He is a partner at Fried & Williams LLP where he and his firm focus on real estate transactions, trust, estates, probate, and litigation matters. Fried & Williams LLP have law offices in Oakland and San Francisco where they provide legal services to real estate professionals, developers, property owners and landlords.
  • Lynn Dover is the managing Partner of the Fair Housing Practice Group at Kimball, Tirey & St. John LLP, a full service real estate law firm.  She specializes in fair housing consultation, letters, legal opinions, lease and document reviews for fair housing compliance and training on fair housing issues. She is also an experienced trial attorney, having handled residential unlawful detainer trials for 9 years before joining the firm in 2002.
  • Moderator: Heidi Palutke, Vice President, Compliance and Education
Standard Price

$89.00

Discounted Price

$49.00

In a perfect world, every tenant would fulfill their lease term and give notice before moving out. But, we don’t live in a perfect world. Broken leases and abandonments are a fact of life. Knowing the reasons tenants are and are not allowed to terminate their lease early, and what you can and cannot do when a tenant breaks their lease or abandons the property is crucial to the success of a rental business.
 
Webinar Overview:
  • Proper Termination of the Tenancy by Tenant
  • Abandonment of the Unit
  • Landlords’ Remedies for Improper Tenancy Termination
  • Effect of Tenant Death
  • Rights of Military Personnel
  • Rights of Domestic Violence Victims
 
Webinar Presenters:
Whitney Prout, CAA Policy and Compliance Counsel
Heidi Palutke, CAA Vice Present, Compliance and Education

Qualifies for 1 Unit of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$49.00

How to Prepare for and Win in Small Claims Court

This webinar will provide detailed information about how to build your case for court, and how to make your case before the court, both by documents and by testimony. Attendees will learn about the purpose of the court, the parties to a Small Claims lawsuit, suits and countersuits, and the right of appeal.
 
Speakers include:
Attorney Gary Link, Attorney Link specializes in landlord/tenant law, representing rental owners and agents only.  He has handled over 44,000 eviction cases and litigated nearly 15,000 eviction trials for local landlords.  Mr. Link has been a frequent lecturer and speaker for the Rental Housing Association of Sacramento Valley, the Sacramento Association of Realtors, and the California State Bar Association’s Continuing Legal Education Courses.

Jane McGinnis, RHA Sacramento Valley Director of Education

Qualifies for 1 Unit of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$49.00

  On-Demand

Start Date :  March 13, 2018
California law allows landlord to change the terms of a month to month tenancy with proper notice. However, changing is not always as simple as just sending a notice. This webinar will cover the key information related changing the terms of the tenancy, such as:
 
  • Whether the landlord can retroactively prohibit conduct that was once allowed
  • How local ordinances can affect the landlord’s ability to change the terms
  • How rent increases differ from other changes in terms
  • How having a lease can affect the landlord’s ability to change the terms 
  • How to properly prepare and serve notice of changes in terms of tenancy
Presenters: 
Servando R. Sandoval is a partner with the Pahl & McCay Law Firm. He has extensive experience in all facets of employment law and fair housing laws, including counseling clients as to day-to-day employment and housing issues, conducting investigations and defending claims before all Courts and in administrative hearings.

Jody Marshall is the Executive Director at Westwood Properties. Jody has been Executive Director of Westwood Properties in San Jose since 1987.  Boasting more than 35 years of experience in the Rental Housing Industry.

Qualifies for 1 unit of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

Terminations of tenancy are one of the most highly regulated areas of the landlord-tenant relationship. Simple mistakes such as an inverted number in an address on a notice or posting a notice but not mailing it can delay an eviction and end up costing a lot of money. Learn the ins and outs of terminating the tenancy, including examples of common reasons for terminating the tenancy.
 
Topics include:
When to use a 30/60 day notice vs. 3 day notice
How to properly serve notices of termination of tenancy
What can and cannot be included on a notice to pay rent or quit
How to evict a tenant who is violating the lease

Qualifies for 1 Unit of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$49.00

  On-Demand

Start Date :  September 20, 2018
In 2016 the Mountain View voters approved Measure V, the Community Stabilization and Fair Rent Act (CSFRA), which enacted a system of rent controls and eviction restrictions in the City of Mountain View. The CSFRA took effect on December 23, 2016. Under the CSFRA rent increases for covered units are tied to inflation, as measured by the Consumer Price Index.  The CSFRA also provides protections against eviction for tenants in covered units. 

This webinar will address the key information rental housing providers in Mountain View need to know about the CSFRA, including:

-    Which units are covered
-    Types of permitted rent increases
-    Rent increases that require pre-approval from the City
-    Notices required by the CSFRA
-    Eviction protections

Speakers:

Calvin Clements is a Partner of Kimball, Tirey & St. John LLP.  His practice focuses on landlord/tenant law, including Fair Housing Training, Landlord/Tenant Commercial, Landlord/Tenant Residential, Landlord/Tenant Training (Residential), Manufactured/Mobile Home Residency Law, Post Foreclosure Evictions, Small Claims Case Preparation, and Subsidized Housing.  Calvin is a frequent speaker on landlord/tenant law.

Whitney Prout, CAA Policy & Compliance Counsel
Whitney Prout is Policy and Compliance Counsel for CAA. Prior to joining CAA Whitney was a practicing attorney in Sacramento, where she represented rental housing owners and management companies throughout California in litigation and compliance matters.


Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

  

On-Demand



Start Date :  December 01, 2018

This on-demand product is intended for CAA non-member purchase. If you are a current CAA member, please login, and register here: https://caanet.org/calendar/2019-caa-new-laws-webinar/


This webinar will cover the Legislative and regulatory highlights, as well as key election outcomes, that occurred in 2018. This will include a discussion of new rental housing and employment laws and pending regulations on the following topics:


• Balcony Inspections

• Garage Door Opening Mechanisms 

• Electric Vehicle Charging Stations

• Anti-Price Gouging Rules During States of Emergency

• Eviction Rules

• Third-Party Rent Payments 

• Affordable Housing 

• CEQA, Density Bonus, and Housing Accountability Act Amendments

• Sexual Harassment (Employment)

• Fair Housing Regulations

• Housing Related Propositions


This webinar will also cover bills affecting the rental housing industry that failed to make it out of the Legislature, as well as highlighting the new CAA forms and educational offerings being introduced in 2019.


Qualifies for 1 unit of CCRM Continuing Education Credit

Standard Price

$50.00

Discounted Price

$0.00

  LIVE & On-Demand (2 options available)

Start Date :  October 24, 2018
The Section 8 Housing Choice Voucher Program, commonly referred to simply as “Section 8,” is the primary federal housing subsidy program in the United States. Under the program, a portion of the rent is paid to the landlord directly by the local housing authority on behalf of the participating tenant. The tenant then pays the difference between the actual rent charged by the landlord and the amount subsidized by the program.

There are both benefits and costs to landlords who participate in the Section 8 program. It’s important to understand how the program works in order to make an informed decision about participation in the program, and to ensure compliance with program requirements when participating in the program.

This webinar will provide an overview of the Section 8 Housing Choice Voucher Program, including:

- How the program is structured
- Special screening requirements for Section 8 applicants
- Payment of rent by the tenant and housing authority
- Procedure for increasing the rent
- Rules for terminating the tenancy

Speakers:

Joseph Carroll, Attorney at Law
Joe Carroll specializes in landlord-tenant law, and represents rental owners and agents throughout California. He has handled over 10,000 eviction cases with an emphasis on for-cause evictions and trials. Mr. Carroll has been a frequent lecturer and speaker for the Western Manufactured Housing Communities Association and also conducts in-house trainings for property management companies.

Whitney Prout, CAA Policy and Compliance Counsel
Whitney Prout is Policy and Compliance Counsel for CAA. Prior to joining CAA Whitney was a practicing attorney in Sacramento, where she represented rental housing owners and management companies throughout California in litigation and compliance matters.

Qualifies for 1 unit CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

Rental property must be prepared for leasing before the first applicant arrives. Learn how to get your property ready, set competitive rents, advertise effectively and ensure perfect curb appeal. Also, learn your responsibilities as a property manager and Fair Housing law as it relates to marketing, setting market-rate rents, calculating revenue formulas and more.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course

 
Standard Price

$99.00

Discounted Price

$79.00

Understand the ins and outs of rental agreements, how to prepare the move-in packet, write policies and procedures, create a resident handbook and the proper way to collect rent, handle bad checks and file legal notices. Included: delinquency notices, criteria for managing resident turnover and successfully adjusting rents and renewing leases.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

In this course, you will learn how to successfully interact with people and learn how to handle residents’ requests and special issues for the disabled on-site.  In addition, terminating tenancy, identifying normal wear and tear as opposed to damages, and dealing with security deposits are also covered. Finally, you will learn how an agreement can be terminated and about the eviction process.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

Building a team, setting goals and maximizing employee performance. Learn about employment practices such as screening and hiring, the interview process and selecting vendors and contractors. Understand the importance of documentation and organizing operational, fiscal and historical records. Also, recognize the potential for theft and fraud.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

Maintain property value and retain residents by efficiently: turning a unit, inspecting property, completing repairs and identifying and
avoiding potential liability. OSHA policies, identifying and avoiding potential liabilities, handling emergencies and record keeping will
be covered. Tips on ordering supplies, inventory control, bidding for products and services and quality customer service are included. 

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

Protect the investment in property and be savvy regarding issues of liability and risk management in California's often litigious
business environment. The course covers: preventative maintenance, keeping records, inspections, habitability, environmental
issues, safety, avoiding negligence, insurance coverage and when and how to choose an attorney.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

Learn about the benefits of a budget and how to develop one including resources needed, types of budgets and software and
templates. You will also learn the difference between operating and capital expenses, how to evaluate a general ledger, how to
calculate vacancy and rent losses, read a profit and loss statement, create ancillary income and more.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

Fair Housing practices are not only ethical, they are good business. With discrimination complaints, undercover investigations, and fines and penalties on the rise, it is imperative that all owners and employees are trained to understand and abide by all federal, state and local laws regarding fair housing.  This online/on-demand course is structured around your schedule at your desired location.  All you need is a PC or tablet and internet access.

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

CAA promotes ethics and develops standards of good practice for rental property owners and managers in California. Included:
defining ethics, how ethics affect our industry, ethics in day-to-day management and how to handle ethical challenges. You’ll review
CAA’s “Code of Ethics,” “Code for Equal Housing Opportunity” and a “Residents' Bill of Rights.”

Qualifies for 3 units of CCRM Continuing Education Credit

* This is a California Certified Residential Manager (CCRM) Required Course
Standard Price

$99.00

Discounted Price

$79.00

  On-Demand

Start Date :  April 11, 2018
State and federal fair housing laws prohibit discrimination against families with children under 18. In addition to prohibiting an outright denial of housing to families with children, fair housing laws also prohibit housing providers from imposing unreasonable requirements or conditions on tenants with custody of children, such as: 

• Supervision requirements
• Rules that prohibit children-specific activities (such as playing or riding bikes)
• Age restrictions for use of amenities
• Occupancy standards

This recorded webinar will address the types of policies that are most likely to pose a familial status fair housing issue, and how to develop policies that effectively serve legitimate interests of housing providers without violating fair housing laws.
 
Speakers: 
Craig McMahon - Partner, Kimball Tirey & St. John LLP
Mr. McMahon has more than 20 years of experience as an attorney. He serves as a private mediator, consults on discrimination and fair housing issues across the United States and defends discrimination claims made under the Fair Employment and Housing Act, the Unruh Civil Rights Act, and the Americans with Disabilities Act.

Heidi Palutke - CAA Vice President, Compliance and Education

Qualifies for 1 unit CCRM Continuing Education Credit

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Standard Price

$89.00

Discounted Price

$49.00

Preventing Sexual Harassment and Discrimination
 
In today's work environment, simply telling your employees to avoid harassment just won't do the job. Sexual harassment training takes a more proactive approach in helping your workforce identify, report and avoid sexual harassment.

AB1825: This California law requires companies with 50 or more employees to provide two hours of sexual harassment prevention training to all supervisors within six months of hire or promotion, and every two years thereafter.
 
Here's what we will cover:
  • Discrimination and the law
  • Manager responsibilities
  • Technology and Social Media
  • Hostile Environment Harassment
  • Quid Pro Quo Harassment
  • Investigating Harassment Claims
  • Retaliation
  • Remedies, Liability, and Defenses
  • Protected Characteristics
  • Abusive Conduct
  • Workplace Standards
Cost: $45 Members or $75 Non-Members

Qualifies for 2 units of CCRM Continuing Education Credit

 
Standard Price

$75.00

Discounted Price

$45.00

It’s human nature to have conflicts and it can arise for any number of reasons with tenants, coworkers, supervisors and employees.

Learn effective conflict management skills from both a psychiatrist and attorney as they discuss:

• sources of conflict,
• techniques on becoming more self-perceptive and socially aware, and
• how to effectively resolve conflicts with different personality types.

Speakers:

Puneet Singh, Managing Partner, PKS Law Group, P.C.
Puneet Singh received her Juris Doctorate from the University of San Francisco School of Law and was admitted to the State and Federal Bars in 2001. She is the founder and Managing Partner at PKS Law Group, P.C. Prior to starting her own law practice, she served as a Managing Partner of the Northern California offices of a statewide real estate law firm for fifteen years.

Dr. Prithpal Singh, MD
Dr. Singh completed her undergraduate studies at The University of California Davis from which she graduated with honors (Bachelor of Science in Physiology, and Bachelor of Science in Psychology). She next earned her medical degree at The University of California Irvine - College of Medicine.

When: Wednesday, December 19, 2018
Time: 12:00 p.m. - 1:00 p.m.
Cost: $39 Member or $79 Non-Member

Qualifies for 1 unit CCRM Continuing Education Credit


 
Standard Price

$79.00

Discounted Price

$39.00

  On-Demand

Start Date :  October 23, 2017
Security deposits and the walkthrough process are a major source of confusion and conflict. In this unique Q&A-style webinar in which real questions asked by rental housing owners and managers about security deposits and the walk-through process are presented and answered by a property management professional and an experienced landlord-tenant attorney.
 
How it worked:
  • CAA asked rental housing owners and managers what questions they had about security deposits and the walk-through process
  • These questions were posed to our speakers, who present the questions and answer them from their different points of view in this on-demand course   


Qualifies for 1 Unit of CCRM Continuing Education Credit
 
Standard Price

$89.00

Discounted Price

$49.00

California voters’ approval of the Proposition 64 in 2016 paved the way for recreational use of marijuana in California. Proposition 64 has left many property owners and managers wondering if they can prohibit marijuana on their rental properties now that it is “legal.” Understanding what a landlord can and cannot prohibit, and the impact of allowing or disallowing marijuana use, is crucial for all rental property owners and managers in California. 
 
Topics Include:
  • The impact of federal, state, and local marijuana laws
  • The difference between legalization and decriminalization
  • Creating and enforcing lease provisions that prohibit marijuana
  • Fair housing and environmental impacts of prohibiting or allowing marijuana 
 
About the speakers:
  • Attorney Joseph Carroll, Joe Carroll specializes in landlord-tenant law, and represents rental owners and agents throughout California.  He has handled over 10,000 eviction cases with an emphasis on for-cause evictions and trials.  Mr. Carroll has been a frequent lecturer and speaker for the Western Manufactured Housing Communities Association and also conducts in-house trainings for property management companies. 
  • Whitney Prout, Policy and Compliance Counsel at California Apartment Association


Qualifies for 1 unit of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00

  On-Demand

Start Date :  July 11, 2018
Checking credit is a pillar of the screening process, and for good reason. An applicant’s credit is part of the criteria used to evaluate whether they will pay the rent on time. Because of this, it is important for rental housing providers to know what information they can and cannot obtain from credit reports, as well as to understand their legal obligations that come with using consumer credit reports. The use of consumer credit reports is highly regulated under federal law, and there are many potential traps for the unwary.

This webinar will cover the key information rental housing providers who use consumer credit reports need to know, including:

• What is and is not included on a credit report
• Recent legal developments relating to credit reports
• When and how to provide legally required adverse action notices 
• Obligations under the federal “Red Flags” rule 
• Properly disposing of credit reports

Speaker: Steven Hrdlicka, Attorney, Steve Hrdlicka & Associates
Steven Hrdlicka is an attorney specializing in representing owners and managers of rental properties in Central California. He is also an owner of commercial and residential rental properties. Mr. Hrdlicka has successfully litigated thousands of unlawful detainer and collection lawsuits and regularly sits as a Judge Pro-Tem for the Fresno County Superior court. Mr. Hrdlicka is the education chair for CAA’s Greater Fresno division.

Moderator: Whitney Prout, CAA Policy & Compliance Counsel

Qualifies for 1 unit CCRM Continuing Education Credit

Note: This webinar is one part of CAA’s three-part Beginning the Tenancy series. While it may be taken as a standalone class, CAA recommends taking the entire series to get a more complete picture of the application and screening process. ​
Standard Price

$89.00

Discounted Price

$49.00

  

On-Demand



Start Date :  February 14, 2018
One of the most commonly asked questions on CAA’s Helpline is “What Addenda Do I Need?” It’s a simple enough question, but there is no one-size-fits-all answer. Determining which addenda are required depends on many factors including:
 
  • The type of rental unit
  • When the rental unit was built
  • The location of the rental unit
  • The property owner’s policies
  • The tenant
 
This webinar will break down the questions property owners and managers have to ask to determine the addenda they need, and what CAA addenda should (or should not) be used based on the answers to those questions. 

Qualifies for 1 unit of CCRM Continuing Education Credit
Standard Price

$89.00

Discounted Price

$49.00